Precision Service for the Modern Archer
Shipping Information
At Bear Archery, we understand that precision matters—both in your archery equipment and in your shopping experience. We’re committed to getting your gear to you efficiently and safely, wherever you are in our global archery community.
Order Processing Time
All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipment | EMS |
Returns & Exchanges Policy
Just as our Legend Series Compound Bows and Mechanical Broadheads are crafted with exacting standards, we approach customer service with the same dedication to excellence. If your purchase doesn’t meet your expectations, our straightforward returns process is designed with your convenience in mind.
Key Return Details
- Return Window: 15 days from the delivery date
- Condition: Items must be unused, in original packaging with all tags
- Process: Contact us first → Receive authorization → Ship item back
- Refund Method: Original payment method (within 5-10 business days)
- Shipping Costs: Return shipping is customer’s responsibility unless item is defective or incorrect
Step-by-Step Return/Exchange Process
Step 1: Review Eligibility (Within 15 Days)
Ensure your item meets these criteria:
- Purchased directly from beararcherystore.com
- Return request initiated within 15 days of delivery
- Item is unused, in its original condition
- Original packaging, tags, manuals, and all accessories included
- Proof of purchase (order number) available
Step 2: Contact Our Customer Service Team
Do not ship items back without authorization. Please contact us first to initiate the process and receive a Return Merchandise Authorization (RMA) number. This ensures your return is processed quickly and accurately.
Contact Method: Email [email protected] with the subject line “Return/Exchange Request”
Step 3: Use Our Request Template
To expedite your request, please include the following information in your email:
Body:
Order Number: [Please provide] Product Name(s): [e.g., Legend Series Compound Bow, Mechanical Broadheads, etc.] Reason for Return/Exchange: [Please specify] Preferred Solution: [Refund / Exchange for (specific product)] Shipping Address: [Your complete address for return instructions]
Step 4: Package and Ship Your Return
Once you receive your RMA number and instructions:
- Securely package the item in its original packaging
- Include all accessories, manuals, and free gifts
- Clearly write the RMA number on the outside of the box
- Ship to the address provided in your instructions
- We recommend using a trackable shipping service
Step 5: Processing & Refund
Once we receive and inspect your return:
- Processing time: 3-5 business days after receipt
- Refund timeline: 5-10 business days after approval to appear in your original payment account
- Refund method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal)
- Exchange items will be shipped via your preferred shipping method
Important Exceptions & Non-Returnable Items
To ensure safety and hygiene for our global archery community, certain items cannot be returned or exchanged unless defective:
- Opened or Used Archery Consumables:
- Fixed Broadheads & Mechanical Broadheads (once opened from original packaging)
- Points & Shafts that show signs of use or customization
- Arrow Systems with any signs of dry firing or impact
- Personalized or Custom-Ordered Equipment
- Items Damaged Due to Improper Use or Modification
- Gift Cards (non-refundable)
International Returns
For our archers outside the United States:
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
- Refunds will be issued in US Dollars; exchange rates may affect the final amount in your local currency
Need Assistance?
Our customer service team, serving archers, hunters, and traditional bow enthusiasts worldwide, is here to help.
Email: [email protected]
Response Time: Within 24-48 hours during business days
Mailing Address (for returns only after authorization):
Bear Archery Returns
1795 Locust View Drive
San Francisco, US 94105
At Bear Archery, we value your trust as much as you value precision in your equipment. Whether you’re shopping for Traditional bows, Bowfishing gear, or Modern Compound Bows, we’re committed to ensuring your complete satisfaction—just as we’ve been doing for archers across the globe.